This Privacy Policy explains how Cleaners Bromley collects, uses, stores and protects personal data relating to our customers and prospective customers in the Bromley area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Cleaners Bromley and to all individuals who contact us, request a quote, or use our cleaning services in the area.
Cleaners Bromley is a local cleaning service provider operating in the Bromley area. For the purposes of data protection law, Cleaners Bromley acts as the data controller for the personal data we collect and use about our customers and prospective customers. This Privacy Policy applies to all individuals located in our service area who contact us, enter into a contract with us, or otherwise interact with us in relation to our cleaning services.
We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:
Identification and contact details, such as your full name, address of the property to be cleaned, billing address, and any other contact details you choose to provide when you communicate with us.
Communication data, including the content of messages you send to us, notes of conversations, and any feedback or complaints you submit.
Service and booking data, such as dates and times of bookings, type and frequency of cleaning services requested, property access details that you choose to share with us, and any special instructions regarding the service.
Payment and transaction data, including records of payments made for our services, payment method type and associated transaction information. We do not store full card details when payments are processed via third party payment providers.
Technical and usage data, where applicable, such as information about how you use our website or online booking tools, including basic device and browser information. This may include use of cookies or similar technologies where permitted by law.
We collect personal data directly from you when you contact us to request information or a quote, make a booking, enter into a contract for cleaning services, submit feedback or a complaint, or otherwise communicate with us about our services. We may also collect information indirectly when you use our website or any online booking system, or when third party partners involved in payment processing or booking management provide us with relevant data necessary to deliver our services.
We process your personal data only where we have a lawful basis to do so under applicable data protection laws. Depending on the context, the lawful bases we rely on include:
Contractual necessity: We process your personal data to enter into and perform a contract with you, including handling bookings, delivering cleaning services, managing payments and invoices, and communicating with you about your services.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer queries and complaints, preventing fraud, and maintaining business records.
Legal obligation: We process certain data where necessary to comply with our legal and regulatory obligations, such as record keeping, tax and accounting requirements.
Consent: In limited situations, we may rely on your consent, for example for certain direct marketing communications where consent is required. When we rely on consent, you are free to withdraw it at any time, and we will explain how to do so at the time consent is obtained.
We use the personal data we collect for the following purposes:
To provide and manage our cleaning services, including processing booking requests, confirming appointments, delivering the requested services at your property, and managing any ongoing service arrangements.
To communicate with you, such as responding to your enquiries, sending booking confirmations, service updates, and important information about changes to our terms or policies.
To process payments and manage billing, including issuing invoices or receipts, and dealing with any related queries or disputes.
To improve our business and services, such as monitoring service quality, gathering customer feedback, and carrying out analysis to help us offer a better and more efficient service.
To maintain security and prevent fraud, including verifying identity where necessary and protecting our systems and premises.
To comply with legal obligations, including maintaining appropriate business and financial records and cooperating with law enforcement or regulatory requests where required by law.
We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy and where permitted by law. These third parties act as data processors or, in some cases, as separate data controllers.
Data processors: We may use service providers who process personal data on our behalf and under our instructions. These may include payment processing providers, IT and hosting service providers, customer relationship management and booking system vendors, and professional advisers who assist us in operating our business. We ensure that data processing agreements are in place with all such providers to require appropriate data protection and security measures.
Other recipients: In certain circumstances, we may share data with law enforcement or regulatory authorities where required to do so, or with professional advisers such as accountants or legal advisers where necessary for our legitimate interests and compliance obligations.
We do not sell your personal data and we do not share it with third parties for their own independent marketing purposes.
Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law. This may include the use of standard contractual clauses or reliance on adequacy regulations issued by relevant authorities.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. The length of time we keep your data will depend on various factors, such as the duration of your customer relationship with us and the applicable legal retention periods.
In general, we will keep your core customer and transaction records for a period required by tax and accounting laws following the end of our relationship with you. Communications and correspondence data may be retained for an appropriate period to respond to queries, handle complaints, and demonstrate our compliance with legal obligations. When personal data is no longer required, we will securely delete or anonymise it.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and service providers who need it for the purposes described in this Privacy Policy and who are subject to confidentiality obligations. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all eligible Cleaners Bromley customers and individuals in our service area, subject to certain conditions and exemptions in the law.
Right of access: You can request confirmation that we hold personal data about you and request a copy of that data.
Right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data we hold about you.
Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the original purpose, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You can ask us to restrict how we use your data in certain situations, such as while we are considering a request to rectify or erase your data.
Right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that it is transmitted to another controller.
Right to object: You can object to processing based on our legitimate interests, including profiling, and we will stop processing your data unless we have compelling legitimate grounds that override your interests, rights and freedoms or we need the data for legal claims.
Rights in relation to automated decision making: Cleaners Bromley does not carry out automated decision making that produces legal or similarly significant effects on you.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve any concerns.
We may send you information about our cleaning services, offers or updates where permitted by law, either on the basis of your consent or our legitimate interests. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us using the details provided in this policy. Opting out of marketing will not affect the service related communications that are necessary for the performance of our contract with you.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. When we make changes, we will revise the date of the updated policy and make the new version available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you have any questions about this Privacy Policy, how we handle your personal data or if you wish to exercise any of your data protection rights, you can contact Cleaners Bromley using the contact methods provided on our website or through our usual customer communication channels.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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