These Terms and Conditions set out the basis on which Cleaners Bromley provides cleaning services to residential and commercial customers. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business requesting and receiving cleaning services from Cleaners Bromley.
Company means Cleaners Bromley, the provider of the cleaning services.
Services means domestic, commercial, one-off, regular, end of tenancy, deep cleaning or other cleaning services supplied by the Company.
Premises means the property or location where the Services are to be carried out.
Cleaner means any employee, contractor or representative engaged by the Company to deliver the Services.
The Company will provide cleaning services as described at the time of booking and as confirmed in the booking confirmation. The exact scope of work, including the areas to be cleaned and the frequency of visits, will be agreed with the Client in advance.
The Company reserves the right to decline any job that, in its reasonable opinion, is unsafe, unsuitable, or outside the agreed scope. The Client is responsible for providing accurate information about the Premises and any specific cleaning requirements so that the Services can be planned and delivered effectively.
Bookings may be made by the Client through the Company’s approved booking channels. When making a booking, the Client must provide accurate and complete information, including the address of the Premises, type of property, approximate size, requested services, preferred dates and times, and any access instructions.
A booking is considered an offer by the Client to purchase Services in accordance with these Terms and Conditions. The Company reserves the right to accept or reject any booking. A contract is formed only when the Company issues a booking confirmation to the Client, setting out the details of the agreed Services, estimated duration, and applicable charges.
The Company will make reasonable efforts to accommodate the Client’s preferred dates and times, but all appointments are subject to availability. The Company may propose alternative time slots if the requested time is not available.
The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time. This may include providing keys, codes, or access instructions in advance or ensuring that someone is present to allow entry.
If the Cleaner is unable to gain access to the Premises at the scheduled time, the Company may charge a missed appointment fee to cover the Cleaner’s time and travel. The Client is responsible for the safety and security of any keys or access devices provided to the Company for the purpose of delivering the Services.
The Client agrees to:
Provide a safe working environment for the Cleaner and notify the Company of any health and safety risks at the Premises.
Ensure that utilities such as water, electricity, lighting and, where applicable, hot water and heating are available during the visit.
Advise the Company of any delicate surfaces, special finishes or items requiring particular care, and provide suitable instructions and products where necessary.
Secure or remove any valuables or fragile items that may be at risk during the cleaning process.
Provide access to basic cleaning equipment at the Premises where this is part of the service arrangement.
The charges for the Services will be communicated to the Client at or before the time of booking. Prices may be stated as hourly rates, fixed fees, or package prices, depending on the type of service requested. All prices are quoted in pounds sterling and may be subject to applicable taxes.
The Company reserves the right to adjust its prices from time to time. Any change in pricing will not affect confirmed bookings already accepted by the Company, except where the scope of Services has changed or incorrect information was provided by the Client when making the booking.
Payment terms will be specified in the booking confirmation. The Company may require payment in advance, on the day of service, or on an agreed billing cycle for regular Clients. Payment methods accepted will be notified to the Client during the booking process.
Where payment is not received by the due date, the Company reserves the right to suspend further Services and may charge interest or administration fees on overdue amounts. The Client shall be responsible for all reasonable costs incurred by the Company in recovering unpaid amounts.
If the Client wishes to amend the scope of Services, the date or time of a booking, or the Premises address, they must contact the Company as early as possible. All changes are subject to availability and the Company is under no obligation to accommodate requested changes.
The Company may adjust the price if the scope of Services or the size or condition of the Premises changes from what was originally agreed. Where such changes are significant, the Company may issue a revised quotation for the Client’s approval before proceeding.
The Client may cancel a booking by giving notice to the Company in accordance with the minimum notice period stated at the time of booking. If adequate notice is provided, no cancellation charge will usually apply. Where less than the required notice is given, the Company reserves the right to charge a late cancellation fee, which may be up to the full cost of the scheduled Services.
If the Cleaner arrives at the Premises and is unable to gain access, or is unable to perform the Services due to circumstances within the Client’s control, this may be treated as a late cancellation or missed appointment, and the applicable fee may be charged.
In the unlikely event that the Company needs to cancel or reschedule a booking, it will give the Client as much notice as reasonably possible and, where feasible, offer an alternative appointment. The Company is not liable for any loss or inconvenience arising from such cancellation or rescheduling, save for refunding any pre-paid amounts for Services not delivered.
The Company aims to deliver Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, and in any event within 24 hours of completion of the visit where the concern relates to quality of cleaning.
Upon receiving a complaint, the Company may request details and, where appropriate, photographs or other evidence. The Company may offer a re-clean of the affected areas or another form of reasonable remedy at its discretion. This shall be the Client’s sole and exclusive remedy for any alleged shortfall in the quality of the Services.
The Company holds insurance appropriate to the nature of its cleaning activities. Details of insurance cover are available upon request. The Company will use reasonable care in selecting and supervising Cleaners, but Cleaners may be independent contractors engaged by the Company.
The Company shall not be liable for normal wear and tear, pre-existing damage, defects or deterioration, or for damage arising from the use of products provided by the Client or from following the Client’s specific instructions against the Company’s advice.
To the fullest extent permitted by law, the Company’s total aggregate liability to the Client arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid by the Client for the particular visit in which the event giving rise to the claim occurred.
The Company shall not be liable for any indirect, consequential or economic losses, including but not limited to loss of profit, loss of business, or loss of opportunity. Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.
The Client must report any alleged damage or breakage believed to have been caused by the Cleaner as soon as reasonably possible, and in any event within 24 hours of the visit. The Company may request photographs, receipts, or access to inspect the item or area.
Where the Company is responsible for damage, it may at its discretion arrange for repair, replacement, or a reasonable contribution towards the cost, taking into account the age and condition of the item and fair wear and tear. The Company is not responsible for damage to items that are fragile, poorly secured, or not suitable for normal cleaning processes.
The Company will handle general household and commercial waste arising from regular cleaning activities in accordance with applicable waste regulations. The Client is responsible for providing appropriate waste containers at the Premises, such as bins or bags, and for ensuring that waste can be disposed of through normal household or commercial waste collection services.
The Company does not collect, transport, or dispose of hazardous waste, including but not limited to chemicals, asbestos, clinical waste, sharps, or electrical items requiring special treatment. If such materials are present at the Premises, the Client must arrange for their safe removal and disposal by a licensed waste contractor before the Services take place.
Where the Services involve garden waste, bulky items, or large volumes of refuse, any removal or off-site disposal must be separately agreed in advance and may be subject to additional charges and specific conditions. The Company will comply with relevant environmental and waste management laws and expects the Client to do the same.
The Company is committed to operating in a safe and responsible manner. Cleaners are required to follow reasonable health and safety procedures while working at the Premises. The Client agrees not to request or permit the Cleaner to undertake any task that could reasonably be considered unsafe, illegal, or outside the usual remit of domestic or commercial cleaning.
If the Cleaner considers that the Premises present a risk to their health or safety, they may decline to work in certain areas or may leave the Premises. In such cases, the Company will discuss the situation with the Client and may cancel or reschedule the visit. A cancellation charge may apply where health and safety issues were not disclosed in advance.
Where the Client provides keys or access devices, the Company will take reasonable steps to keep them secure and use them only for the purpose of providing the Services. The Client must not provide keys or access details directly to the Cleaner without notifying the Company.
The Company is not responsible for any loss or damage resulting from keys or access devices that are already in circulation before being supplied to the Company, or that are copied or used without the Company’s knowledge by third parties.
The Company will collect and process personal data about the Client and, where relevant, about others at the Premises, for the purpose of providing the Services, managing bookings and payments, and meeting its legal obligations. The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary for service delivery, administration, or compliance with law.
By using the Services, the Client consents to the processing of their personal data in accordance with applicable data protection laws. The Client has the right to request access to, or correction of, personal data held about them, subject to legal requirements and reasonable administrative procedures.
For ongoing regular cleaning arrangements, either party may terminate the agreement by giving the notice period specified at the outset of the service. If no specific notice period has been agreed, a minimum of two weeks notice will apply.
The Company may terminate or suspend Services with immediate effect where the Client fails to pay on time, where there are persistent access or safety problems, or where the Client behaves in an abusive, discriminatory or otherwise unacceptable manner towards the Cleaner or Company representatives.
The Company may amend these Terms and Conditions from time to time. The latest version will apply to new bookings from the date of publication. For existing regular Clients, the Company will give reasonable notice of any material changes. Continued use of the Services after such notice will constitute acceptance of the revised terms.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed amended to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the Company’s prior written consent. The Company may assign or subcontract any of its rights or obligations at its discretion, provided that this does not reduce the level of service provided to the Client.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
Get professional help at equally amazing price by just hiring our cleaners Bromley today.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(72)
