Privacy Policy - Cleaners Bromley

This Privacy Policy applies to all Cleaners Bromley customers in the area and explains how we collect, use, store, share, and protect personal data in connection with our cleaning services. We are committed to handling personal information in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We only process personal data where we have a valid legal basis to do so, and we take appropriate steps to ensure your information is kept secure and used only for legitimate purposes connected to our services.

1. Information We Collect

We may collect and process different types of personal data depending on how you interact with us and which services you request. This may include:

Identity information such as your name or business name
Contact information such as your address, email address, and telephone number
Service information such as booking details, service preferences, instructions, and cleaning requirements
Payment-related information such as billing records and transaction details
Communication records including messages, complaints, feedback, and service updates
Technical data where applicable, such as IP address or device information if you contact us through digital channels

We generally collect personal data directly from you when you make an enquiry, request a service, complete a booking, submit feedback, or otherwise communicate with us. We may also receive limited information from third parties where necessary to provide our services, for example where a booking is arranged on your behalf.

2. How We Use Your Data

We use your personal data only for specific and legitimate purposes connected with our cleaning services. These may include:

Managing enquiries and bookings
Delivering cleaning services at the requested premises
Processing payments and maintaining accounts
Communicating about appointments, changes, or service issues
Responding to complaints, questions, or feedback
Improving service quality and internal operations
Meeting legal, accounting, or regulatory obligations
Protecting against fraud, misuse, or security incidents

We will not use your personal data for purposes that are incompatible with the reasons it was originally collected unless we are permitted or required by law to do so.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we rely on one or more of the following bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. For example, this includes managing your booking, providing cleaning services, and handling payment or service administration.

Legal Obligation

We may process data when required to comply with legal duties, such as tax, accounting, record-keeping, or responding to lawful requests from public authorities.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This can include improving our services, managing customer relationships, maintaining security, and preventing fraud or misuse.

Consent

In limited situations, we may rely on your consent. Where consent is used, you have the right to withdraw it at any time. Withdrawal of consent will not affect any processing carried out before it was withdrawn.

4. Data Sharing and Processors

We may share personal data with trusted third parties who help us operate our business and provide services to you. These third parties act as data processors or, in some cases, independent controllers. We only share the minimum information necessary and require appropriate safeguards to protect your data.

Examples of processors may include:

Payment service providers who handle card or transaction processing
Booking or scheduling systems used to manage appointments
Accounting or bookkeeping providers used for financial administration
IT and cloud service providers used for secure storage, email, or system maintenance
Customer support tools used to manage communications

We may also disclose personal data where necessary to professional advisers, insurers, or legal authorities, or where such disclosure is required by law. If any processor acts on our behalf, they are expected to process your data only under our instructions and to implement suitable security measures.

5. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information and the reason for processing.

In general, we may retain:

Booking and service records for a reasonable period after the service is completed
Financial records for the period required by tax and accounting law
Communication records for as long as needed to resolve queries or disputes
Consent records for as long as necessary to demonstrate compliance

When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in line with our retention procedures.

6. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and restricted use of third-party systems.

While we aim to protect your information, no system can be completely secure. We therefore encourage customers to share only the information necessary for service delivery and to contact us if they believe their data has been compromised.

7. Your Rights

As a data subject under UK GDPR, you have several rights in relation to your personal data. These rights may be subject to legal limitations and exemptions, but we will always respond carefully and fairly to any request.

Right of access – you may request a copy of the personal data we hold about you
Right to rectification – you may ask us to correct inaccurate or incomplete information
Right to erasure – in certain circumstances, you may ask us to delete your data
Right to restrict processing – you may request that we limit how your data is used
Right to data portability – in some cases, you may request a copy of your data in a structured format
Right to object – you may object to processing based on legitimate interests or direct marketing
Right to withdraw consent – where consent applies, you can withdraw it at any time

If you wish to exercise any of these rights, we will assess your request in accordance with applicable law and respond within the required timeframe. We may need to verify your identity before acting on a request to ensure data is not disclosed to the wrong person.

8. International Transfers

If any of our service providers process personal data outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information. These safeguards may include adequacy regulations, standard contractual clauses, or equivalent legal mechanisms.

9. Children’s Data

Our services are intended for adults and business customers. We do not knowingly collect personal data from children unless it is provided by a parent, guardian, or authorised representative for the purpose of arranging services. If we become aware that we have collected data unlawfully from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or the services we provide. Any updated version will apply from the date it is issued. We encourage customers to review this policy periodically to remain informed about how we protect personal data.

11. Summary of Key Principles

This policy is designed to ensure that your personal data is processed in a way that is lawful, transparent, and secure. We collect only the information necessary to deliver services, use it for clear and legitimate purposes, retain it only for as long as needed, and share it only with trusted processors or where legally required.

Your privacy matters to us, and we are committed to handling your personal data with care and respect.

This Privacy Policy applies to all Cleaners Bromley customers in the area.